- The first principle of accounting: information only value is how its interpreted through the mental models of the "listener"
- You cannot change how another person thinks. You can only give them a tool the use of which will gradually lead them to think differently - Buckminster Fuller
Conscious employees
- Character Trait
Unconditional response-ability - focus on aspects of situation that you can influence
- Essential integrity -
you will never have total control on outcomes (success/failure) but you will always have total control on how you choose to react (aligned with values/misaligned with values)
- integrity is about always reacting in alignment with your own set of values
- Ontological humility
mentally models are limited representations of reality -
biases my perception
- my beliefs are just hypothesis
- be mindful that you do not have full ownership to the truth
- when someone talks about a problem, she isn't describing an external reality by a concern about her well being
- Interpersonal
Authentic Communication
seek to understand what he has to say
- provide the necessary context
- clarify to make sure message is clearly communicated
- Constructive Negotiation
operational conflict:
limited resources,
- conflicting positions
- identify common underlying interest and negotiate from that position
- consensus
process consensus - tie breaking mechanism
- agree this is the best way though might not like the decision
- levels of negotiation
Personal - identity
manage other's fear of rejection
- don't try to make it alone
- Inter-personal - relationship
- Impersonal - object
- Impeccable coordination
Impeccable commitment
The goal is to obtain some service from receiver by a specific time
- Clarity of commitment: To expect and provide verbal acknowledgement of commitment with through well specified conditions
understand what is requested
- have the skills and resources to deliver
- convinced the opposite party can deliver
- willing to be held accountable for anticipating potential breakdown
- Missing commitments due - Golden Rule
treat others as you would yourself like to be treated
- Inform them early as you see failure to deliver
- Seek work around solution
- Impeccable praise
state very specifically what was the action that was being praised for
- state very clearly how his/her effort has helped you in terms of the results you want
- do it publicly
- Leaders:
walk the talk
- hold subordinates accountable
- Emotional Mastery
Self-awareness - know what is happening within yourself
can be cultivated and increased at will
- The center of a tornado is very still
- competencies / working with others
self awareness / recognition of the other's emotion
know its there
- self acceptance / acknowledgement of the other's emotion
without judgement
- self regulation / influence how the other react to his emotion
have control over how its express
- self inquiry / inquiry and find out his story
find out the root story
- self expression / listening
articulate the emotion and help the other understand
- unskillful styles
exploding outwards by blowing up at people
- stoic repression leads to imploding beyond a specific threshold
- skillful approach
acknowledge the existence of an emotion
- examine what mental model you hold lead to interpretation and subsequent emotional reaction
Universal values
- truth
- happiness
- fullness
- freedom
- peace
- love
Universal virtues
- wisdom
- courage
- love
- justice
- temperance
- transcendance
Sacrifice
- Happiness is the highest good - Aristotle
- Other goods
money
- fame
- power
- Latin: To make sacred by always keeping in mind this hierarchy and consciously giving up on lower order goods for higher order goods
Mental Model
types of filters used
- biological
- linguistics
- cultural
- personal
Culture
- Definition: standard beliefs and expectations of how we do things around here
- What: develops from messages that group members receive and how they are expected to behave
shared goals
- beliefs
- routines
- needs
- values
- Highest point of leverage to influence any human system through conscious leadership