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Edx.Org: University of British Columbia, Introduction to Marketing

Trends

- Real time marketing

leveraging of events that are currently taking place to put your brand out there
- To be able to do so need to make sure the core marketing materials are already available so as to easily capitalize on the opportunities

Tools

- PEST - trends

Political changes
- Economic shifts in disposable income
- Social shifts in demographic behavior
- Technology shift that drives cost down and output up

- 3Cs

Consumers
- Competitors
- Company

- SWOT

Our Strength
- Our Weakness
- Opportunities we see outside
- Threats of new competitors coming into space

Market Research

- Objective - gain Actionable insights

Actionable Insights - Future
- Information - Present
- Data - Past

- Dimensions

Primary Research versus Secondary Research - expensive versus cheap

Survey
- Focus Group
- In depth interviews
- Observation

- Qualitative versus Quantitative

- Trade offs

speed, cost, risk
- quality
- Beware of analysis paralysis

Market Segmentation

- Different groups of people with different preferences

respond to different value proposition
- segmentation approach

demographics - broad filter

age
- geo
- gender

- psychographics - SRA

values
- attitudes
- lifestyles

- Pricing
- Loyalty segmentation

repeat buyer
- brand switcher
- brand neutral - buy base on price
- loyal to competitors
- brand new

- Buying behavior

how often they buy - purchasing cycle
- how much they buy and their buying process
- size of company

- Targeting with different products and marketing materials

Need to zero in marketing materials on segment that it is targeted for
- Need to ensure marketing materials does not leak into segment that it is not targeted for to prevent confusion

- Serve the selected segment better versus competitors to make compelling business case