Insights from the week

From Connie (Edmodo)

  • the key to consulting is to organize data into high level mutually exclusive buckets to allow easy defeating by decision makers

From Tim (Edmodo)

  • Kano model

From Val (Totango)

  • Company is concerned with increasing revenue and profitability. This will drive higher valuation during further exit

From Yip (ATT)

  • Analytics from Facebook page comments and twitter hashtag
  • need to balance customer support demand and cost of running department:
    • customer support hotline
    • Direct comments from influencers ¬†which trigger negative sentiment to support staff
  • Business analyst reads comments manually to get qualitative needs and understands business needs
  • Data scientist explores data might not know the business needs
  • business analyst have problems working with data scientist
  • tools to help business analyst get directly at the insight instead of via data scientist
  • build model to predict call support volume by category
  • build model to quantify feature demand level needs
  • correlation of weather and commodity prices

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