Reflections – Oct 22nd 2016

  • avoid entering into serious conversations during parties and networking events. These social situations are not conducive for deep communications and are subjected to constant disruptions
  • Disregard my own mental model when communicating with someone so as to deeply understand his mental model
  • Negotiation is a skill set that could be improved with practice
  • Emotional Intelligence has a positive correlation to effective negotiation
  • We should learn to experience and manage uncomfortable feelings
  • During negotiations ask calibrated questions like
    • how can I do what you are asking me to do?
    • what is most important for you?
  • See the situation as a problem to be solver and the other party as a collaborator.
  • The activity of meditation has been observed to result in build up of pressure between the brows
  • The idea of having an option is more interesting than more satisfying than executing that option

inspirationational sources

  • Never split the difference
  • Emotional intelligence
  • Inspired

Captive usability study on Patagonia.com’s online shopping experience

Just to be clear, I was the captive in this scenario.

My girlfriend wanted to buy some stuff on Patagonia.com because they were having a discount event. Since she is from Brazil and her computer was not allowed access to this discount event, I have no choice but to do a screen share with her while she uses me as a robot to do her shopping on Patagonia.com. Failure to do so will very likely result in domestic violence of some form or another on the captive, in this case – me…

Fortunately enough, it was not a thorough time waste, I was able to glen a bunch of very useful insight during this 1.5 hours shopping experience we conducted online.

Profile of Subject:

  • 47 years old
  • Tertiary level Educator for MBA students
  • Low to mid level of tech savviness

Way usability test was conducted:

Captive only performs an action when shopper tells captive to do so. Otherwise captive does nothing but observe eye movement of shopper. Occasionally captive would ask probing question about what is going on in the mind of the shopper when shopper is presented with visual stimulus or when she looks confused.

Observations during the entire 1.5 hours of shopping experience where I was the robot:

Listing section experience

  • Browsing of listing is an extremely important experience
  • User browse listings from left to right and top to bottom initially
  • User has this tendency to go and up multiple times on the same listing to ensure she does not miss out on items that might be of interest to her
  • Ability to search and retrieve only items with Discount when discount is happening is very important
  • Pagination must be very prominent – ideally user should not even have to click to navigate across pages
  • User specific behavior traits that we should explore more test subjects to observe generalized trends.
    • Colors of clothing –
      • large item color should not be too bright
      • small item color can have brighter color
  • Filtering needs to work very well – resultant listings with mixed item types are very annoying
  • Close proximity of items with similar attributes is very important
    • It is very bad experience when when paka and non-paka types are listed side by side
    • Same jacket with hoodie/without hoodie should be in close proximity in listing
    • Inferred hierarchy of attributes seems to be critical
  • Conformity of visual pattern across all listed product is important. Confusion will ensure otherwise
    • If all products have grid icon beneath their main thumbnails to display available colors any product that only has one color should also show the same grids even if it only has one color available
  • Ability to filter base on presence or absence of an important attribute is very important
    • E.g. Paka hoodie/no hoodie
    • It is important to be able to identify up front the kind of attributes shoppers will perform item filtering on and make them easily available to her during her shopping experience
  • Allowing users the ability to bookmark an item during a shopping session for later reference during that same shopping session is very important.
    • This effect can be best achieved with product detail page opening up in a different tab.
    • Funky feature that is built into the site is detrimental to actual experience and will only serve to confuse user

Product detailed page section

  • Immediate visibility of availability when user is in product detail view is very important
  • It is extremely bad user experience to make availability information visible only after user clicks on item 2 times
  • Price should be listed clearly beside sub-item variant
  • Items at lower left section of page are missed by shopper until captive prompts shopper of its existence
  • Thereafter shopper browses through each of the image variants to get a feel of how clothing article might look on her
    • It is important to relate how article would be relevant to her in her natural environment

Payment funnel section

  • User has tendency to go back to browsing listings even during a checkout process.
    • Timeout and losing of shopping cart information is going to be very very bad
  • Showing of a button to create account after checkout with irrelevant UVP is pointless
  • Showing of related products without first figuring what attributes are important for user is pointless

Creative life

Today I witnessed for myself a miracle.

It was dinner time, I was walking along Ocean beach back towards my car when I chanced upon a Burger King.

“Could you spare me one dollar please?” just while I was about to step into the Bk, a black woman asked.

Habitually I ignored her.

After looking through all the items on the menu, I got myself a junior whopper meal to keep within my calorie intake. Whilst having dinner, I observed the lady at the door. Each time someone passes by she would enthusiastically say her line. After getting ignored each time, she would direct her attention towards the magazine in front of her. Intensely she devoured the words written on these pages, mouthing each word as she read along.

Finally, I finished my dinner. A thought struck me just while I was about to leave BK.

“Can I have a double whopper burger for take away?” I asked the waiter.

“With cheese?”

“Yes” I replied

I decided then that my blessings have been many and so why should I not share these bountiful blessings I have been bestowed with her?

While waiting for the double whopper to get served, she suddenly stood up and started rearranging her hair in the mirror, as if about to go. I started feeling anxious. What if she left before the burger was ready?

Now that’s a really strange reaction. One usually gets anxious only when about to get something and having worries the desire does not come to fruition. Getting anxious from worries that one might miss the chance to give away something. That is no much heard of. However it was precisely the feeling I had then.

I suddenly recalled another angry lady along El Camino Real that hurled me abuses when I smiled at her while riding my bicycle towards downtown Redwood City. Will the same situation happen too, this lady whom I am about to offer the double whopper too does look quite tall and big. What if she perceived that such a gift was an insult towards her pride? What if she decided to hurl abuses and rain punches? It was worrying having such thoughts in my mind, I grew hesitant.

“Your burger is ready sir.”

“Thanks.” I said, taking the burger from him.

“She still has her back towards me. Hurry, why not just slip away?” I thought to myself.

I drew in a deep breathe and prepared myself for the worst.

“Here take this” I said.

She appeared not to have heard my words the first time.

“Please have this burger”

She turned around momentarily looking puzzled. The expression was quickly replaced by one of surprise and gladness. I let out a sight of relief and felt really happy too myself.

“Oh, thank you very much.”

“No problem.” I replied walking away back towards my car.

In hindsight, the value of the double whooper was just USD6 however the joy of having seen the look of gladness on the face of this black lady was priceless. Strange, but I really feel that I should be the one thanking her for giving me such a wonderful and priceless gift in exchange for an item of value that is so meagre.

I guess what was written in the book Conversation with God is quite true after all. Inherent in each and everyone of us, from those of highest rank to those of the lowest position, is the unlimited potential to create infinite value. Thus it is not really a matter of ability but more a matter of choice. Choice thus should not be based on not how much can be gain or how much will be lost, but rather how much more value will be created.

Random thoughts on a chilled out Sunday evening

Sitting here on the sofa in Dan’s house listening to some chilled out music by Miles Davis, I started reflecting upon my time here in California hanging around the rest of the team. The past six months did fly by really fast and over the course of it our team did accomplish quite a lot.

While playing golf today with Dan at Soney Bea’s Golf Range in Gilroy, I started reflecting on this notion of greatness. Landon was trying to convince Soney’s son Yuki, 22 years old this year, to go play profession. Yuki, at this young age under the tutelage of his dad Soney, has acquired great technique. Landon himself has really superb technique too.

The two of them standing side by side on the golf range provided a very interesting contrast. Landon in his forties, though a really professional golfer, self admitted he was not good enough to become one of the greats. Yuki still years away from his prime has so much potential; potential of becoming a great himself one day.

Over dinner with Dan, I brought up this subject that has been bugging me. All of us came to this world with so much potential in us. With the passing of each day some parts of our potential gets actualized while other parts of our potential gets forever lost. It is hard sometimes not to feel that I as a person has not done enough to actualize my full potential over the past 30 years. It does sometimes leave me wondering, late at night prior to falling asleep, had I fully actualized my potentials over the past years would I not be somewhere else instead of where am I now.

Inevitably our conversations lead to the bringing up of our talk about Jiro, a 80++ year old sushi chef based in Japan that has over the course of his career been presented on three occasions the 3 star Michelin award. Jiro stressed that one should choose one’s path early in life, stick with it and not change course ever.

The way I understood his message was that greatness is in fact a choice. It is definitely within the reach of anyone who aspires to it. It is something achieved through consistant and relentless directing of one’s effort towards a specific endeavor. Greatness and mastery is inevitably achieved after countless years of devoted effort and hard work. If such is the case then mediocrity too is a choice. Mediocrity is the diversion of one’s potential towards a multitude of endeavors for reasons known and unknown, whatever so.

Dan offered his opinion on this – aspirations towards greatness comes at an opportunity cost. Total devotion of one’s time and effort towards a specific endeavor entails the giving up of the multitude of options and opportunities life offers at different points in time. In his personal opinion life becomes meaningless and tasteless if one forgoes the partaking of such options and opportunities during the course of one’s life in the pursuit of one specific endeavor.

Taking one of the preceding statement that “Greatness is a choice” as true, suppose one does choose to become great then what indeed is truly worthy for one to be good at since the opportunity cost of becoming great is indeed so high. Having asked this question, one cannot help but conclude there is no single clear cut answer to this question. What is perceived as aspiration towards greatness by one person can be at the same time perceived as stupidity and a waste of time by another.

This leads us to an interesting point to note, the journey towards becoming great at something entails the need for one to be able to stand alone and away from the herd. When one perceives the herd, one perceives security from being part of a large horde. Such is a false sense of security. What the herds offers is in fact often conflicting and contradictory messages. Acting based upon herd instinct often leads one to walk around in circles, ultimately to mediocrity. Since greatness is perceived, constantly standing apart from the herd ironically leads to the lack of meaning in one’s aspirations, hence a lack of greatness. As quoted from Aristotle, “man is by nature a social animal”.

My personal conclusion after much contemplation, there is no definite right and wrong answer at all. It is neither wrong nor right to enjoy the company of the herd. It is neither wrong nor right to stand apart from the herd. However to pursue greatness and mastery for the sake of greatness and mastery’s sake is crazy. Since there is no definite wrong nor right answer to this question of greatness, passion then should be the main driving forces behind one’s endeavors in life and not the opinion of others. To base one’s endeavors on the opinions of one’s friends and family inevitably leads one to adopt conflicting endeavors and thereby causing one’s unhappiness.

Pondering of things

What has first weakened will eventually strengthen while what has first strengthen must eventually weakened, such is the nature of things.

To perceive others is thus to hold a mistaken view of suchness. To abide with strength during the weakening of situations is pride and unwarranted egoism, to abide with weakness during the strengthening of situations is a lack of faith.

Strengthen and weaken thus, not attributing this phenomena to the self. For to do either is to seek but trouble unto self.

A utility perspective

From a utility perspective, the world could be viewed to consist of three group of elements – currencies/resources, catalyst and problems.

Currencies come in many forms –  money, power, prestige, fame, looks, intelligence, connections, physical strength and raw materials.

Catalysts can be defined as any function that takes in a set of currencies in a certain proportion and convert them into a resultant set of currencies in a certain proportion.

A problem can be solved through the use of a set of currencies in certain proportion.

A trivial problem is when currencies in the proportion required for a resolution is available.

A complex problem is when currencies in the proportion required for a resolution is not available at hand and the utilization of catalysts is required.

Random thoughts on a Monday afternoon after Christmas

Over lunch I recalled our prawning session late last night. Being personally involved in the life taking of my food always served to remind me to respect my food during its part-taking. It was no different when we were skewering life prawns and roasting them over the fire at the Bishan prawning farm.

It seemed these prawns knew exactly what was going to happen when I brought them out from the sink with my hands to skewer them with satay sticks. Most of them struggled initially, frantically, but released their clinging to life by the time the end of the satay stick protruded out from their head. All except two, one was a very pregnant and the other a really big prawn. Their struggle continued until their heads where baked till half red.

Perhaps I was personifying them, but then again maybe not. Perhaps the one pregnant was hoping till the very last moment of its life that a miracle would happen to save her and her unborn kids? Perhaps the really big one was till the very last moment of its life clinging on to its ambition to become the biggest prawn in the pool?

Nevertheless, I continued my silent offering of prayers to them; praying for them to see this life for what it is, an illusion; praying for them to give up their grasping on it and go in peace. My silent prayers continued up till the moment I consumed their flesh.

Another thought flashed in my mind while I was munching on my rice. If enlightenment as believed in Buddhism is to live totally in this moment, then our current way of life enabled through technology is becoming truly chronic. Here we are in person in a club standing on the dance floor but instead of fully immersing ourselves in the current moment as it is, our mind, eyes and fingers wanders off somewhere else. We worry about what we are going to do tomorrow, we get distracted by what someone else on the other side of the phone is doing, we opt instead to live in a fantasy/digital world of our own creation. Our fingers never leave our phone, our mind and our eyes focused on the screen in front of us. We ignore the person standing in front of us, who so too happen to be doing exactly the same thing as we are doing.

From another perspective, we are ironically in the midst of becoming Gods ourselves, becoming Omnipotent and becoming Omnipresent.

Considering the fact that we can now do teleconferencing and long distance phone calls, are we not already Omnipresent? Can we thus not already within an instant become present in any time zone of our choice on Earth? Can we not too, if we had already setup a computer monitor in Mars, or any other planet of our choice, become present on that planet too?

Considering these features and functionality available in recent spate of games in the online world as well as the social networks we are all involved, are we not in a sense given more and more ability to create and manipulate our own little a universe? Are we not Omnipotent in this limited universe of our own?

Realization suddenly dawned on me – the importance of mastery and perception of the waves as well as the illusion of it. What I now perceive through my 5 senses in fact exist and don’t exist at the same time. My sense of sight is perceives the world of light waves. My sense of hearing perceives the world of sound waves. My sense of touch, smell and taste is perceived through electrical waves that are run from the furthest reaches of my nerve endings. I perceive a light wave at a certain frequency and I assume it a lamp or chair. I perceive sound wave from a specific direction and I that a thing assume a thing exist in that direction. My mental illness must indeed have became chronic!

Alright, if this mental illness of mine is to persist then so be! While we are at it why not make a thorough job of it, why just limit our range of perception to just light wave, sound wave, electrical wave and (if one includes the other waves made available in technology) radio waves? Why not then extend it all waves both known and unknown to man? Isn’t that where the secrets of the Universe and God really lies? Isn’t that where even I-Ching is hinting at?

Monsoon December

It was afternoon, everyone was out. Even the cat for once seemed to be missing. I was alone. Feeling bored of work, I found for myself Wong Kar Wai’s movie “Chung King Express” over Veoh.com.

Suddenly, the sky broke and started pouring heavily. It was amazing how mother nature’s mood could turn sour in a short span of an hour. A squall assailed the house leaving the interior disheveled in its wake. I was roused momentarily from my reverie in cyber space.

Back to the movie again…

It was a strange movie, 4 characters, one’s relationship with the next down the line was one’s ever being in close proximity to the other. A police officer sits alone in his house every evening talking to his furniture and belongings left behind by his ex-lover, oblivious to the slight furnishing changes to the house by his secret admirer whom herself steals into his apartment every afternoon. Sometimes he does notice the difference but attributes these to the house’s change of mood over his departed ex-lover. It is really strange.

Another police offer goes running for the entire month leading up to his birthday after his breakup on April Fool’s Day, obsessed with stocking up canned pine apple that expires exactly on the 1st of May, neither later nor earlier. Always making calls from in the evening from the same telephone in front of the same snack shop, coincidentally the same one the first visits.

Suddenly I received a text message from some stranger whom ask if I could talk. Thus I did, via skype.  He was looking for the wrong person. Skype requested that I review their quality of service. It was ironic but I was half tempted to rate it down. How is it possible to rate the quality of the call as excellent when the fact that this call that never should have happened ever did happen?

Thinking back to the conversation that took place once at night, I wonder if I would be suffer as did both police officers in the movie from neurosis. Fearing from the hurt that ensures should a final parting come to pass but threading forward nevertheless.

Getting a feel of the general state of things through observation of the minute

It is 9am now in the morning and I am sitting myself in the transit area of Beijing, China, tapping away on my laptop. It has been two years since I last set foot on China.

While waiting for my transit flight to San Francisco, I took a tour of the Beijing airport’s transit lounge. It looked very bit like a transit lounge of international standard and then slightly more. It might not appear very impressive on first glance but if you just took the time dig some more below the surface of what is apparent and to give it more thoughts, the level of technological sophistication should soon impressive itself upon you.

Public phone with built in video telephony, all in good working condition. Imagine the logistics involved. While not engaged, these phones show advertising another source of revenue for the operator. Two purposes for the space of one, ingenious!

Automatic issuance of internet login via scanning of passport details. A simple and really effective method to provide internet access control within the airport. We are still stuck with manual issuance of such details in Changi Terminal One. The broadband available here is way much faster than what we have with wireless.sg. Opps…

I always love travelling, just physically passing through a place once and one could get a feel of how the general state of things are.

Hmmm… sometimes when seeing what is happening in the world outside of our Singapore boundaries, I cannot help but feel that if the world does not eventually open up to allow for free flow of people to live & work and I am still stuck with a Singaporean passport, it is likely I will be the one that gets screwed and left behind in the long run. Though we are trying our utmost, we are progressing too slowly. There is only so much economies of scale available for a population of 5 million people. Thankfully though due to the advancement of communication technologies, technological break through in other territories could still diffuse into Singapore the territory.  However if what the Boston Consulting Group postulates is true, then there will likely reach a certain stage in technological advancement where Singapore the country with its limited resources  hit a wall and get left behind while the other nations with larger potential economies of scale penetrate through with ease. That is definitely not one of those times when I find a Singaporean passport a useful one. Nice pragmatism, isn’t it?

Prior to WWI the concept of a country and the concept of citizenship to a country has always been somewhat defined via blood relationship. The modern notion of nation and citizenship is a rather new one which came about post WWI which is based upon territorial boundaries. It is getting increasingly challenged as communication technology advances.  Territorial boundaries in terms of social activities are slowly getting eroded, commerce is taking place across multiple time zones. Governments are finding it increasingly hard to enforce taxation on their people. Maybe it is time to rethink and redefine what it actually means to be a state and what it actually means to be a citizen of a state.  Thinking to myself, I wonder what the next stage of nation and citizenship evolution would be like, that of global citizenship. I wonder if I will see it in this life time mine. I am feeling really curious…

Oh yeah… it is quite pathetic the Chinese Government actually attempts to ban sites such as Facebook and Google document. While I do know how to by pass it as I just did via my blog system, I am just feeling to lazy now to attempt at a reroute via a proxy server in another part of the world.

I am…

It was evening and the sky was dark when I finally arrived at the foot of Kent Ridge park. The fact that it had just finished raining and the ridge was covered in a thick layer of mist meant that visibility is extremely bad. This situation was made worst by the terrible fogging over of my glasses which limited my vision to just 3 meters ahead of me. Somehow the lights within the park were few and far in between as compared to other parks in Singapore. Not wanting to risk a crash on these steep paths, I got of my cruise board and started on foot instead.

It was not long before I realized that I was going around in circles in this part of the park, a labyrinth. Somehow, I was having problems finding my way to the Hort Park from here. I soon heard the foot steps approach. An old man dressed in white approached, he had a crown of white locks. It was strange to see someone dressed totally in white in such a deserted street of the park where there were no lights at all. Is he man or ghost I questioned myself. Regardless I waved him down and asked him the direction to the Hort park.

“Up those flight of stairs” he said “turn right and then head straight down”.

Thus I did. What awaited me at the end of the flight of steps was a path that had no lamp lights at all, it headed straight into the vegetation shrouded thickly with mist.

“Perhaps this is the path leading to the netherworld and he was indeed a ghost, perhaps this is to be the last hour of my life” I thought to myself as I threaded further along this lonely path. So be it then, I thought to myself as I recollected the life I had till now. Though there are a few fundamental questions I have yet found answers to, it can be considered a life well lived.

I have always gone on walks or more generally wanderings when bothered by contradictions that I have found no answers to. Sometimes, these wanderings get so extensive they extend beyond the realms of the island of Singapore. To some who ask, I would term it backpacking, however on a personal level, it should instead be called pilgrimages. The purpose is less sight seeing than it is a search for a sign.

The first of such pilgrimages brought me to a valley in the heart of the golden triangle wherein a deserted church and a Buddhist temple resides on opposite sides of the hill while a museum dedicated to the opium residing between these two in the valleys.

The most extensive of such pilgrimages brought me from South East Asia, past the Tibetan plateau, across the central plains all the way to London where my search finally ended in front of a pagoda dedicated to a 12th century Buddhist monk from Japan. Along the way, I encountered the Tibetan high priests, the nomadic Kazakh muslims, the Turkish Mystics called Sufis, New Age hippies, the psychics from the Spiritualists churches. It is in fact karmic that the person I was to reside with during the last leg of this pilgrimage was a Sufi with a vast collection on doctrines from various religions, ranging from Laoism, Taoism, Buddhism to Christianity and Spiritualism.

If there was any similarities between these wanderings, it is the lack of material comfortable. One could in fact call it an ascetic way of life. The energy slowly drained from the body, devoid it of excess energy which causes unnecessary distraction to the mind. The mind is thus free to consider, ponder and question.

The central question remains as always the same. Why am I here? This was exactly the same question I posed to my dad when I was still 16 years of age. “The meaning you will have to find for yourself”, was his response. 13 years later right now walking alone in the park in this thick shroud of mist, I am still in the process of finding the answer to the reason of my existence.

Though I did manage to figure out some parts of the answer this question, intuition tells me I am still far from it. Last week during the very last leg of my journey from Clementi to Changi Village over land on my cruise board, when my body was almost drained to its last ounce of energy, this thought which originated from  sub-conscious suddenly came to my awareness.

I came with nothing into the world of matter. Through exertion of will, that which is the truly me acquired control of the elements from the ether and thus created the physical body which I am right now at this very moment pushing to its  limits to arrive at my intended goal.

This cycle could be repeated to whatever magnitude I desire to acquire further elements from the ether if necessary. My sub-conscious tells me the answer I seek lies not in the path of acquiring elements but in the realms of the spirit, a path of will and inner fortitude strengthening.  However this path of growth which I now follow is not the goal itself but a means to an ends. This ends is the answer I seek and it remains a still mystery.

True education for me actually began much later in life when no longer distracted by the superficial curriculum of the public school systems. Ironically, this education which came from my Dad only started after I made it exceptionally clear beyond a doubt in the material world, I will be threading the path similar to him, as is similar to his dad, as is similar to his dad’s dad, of running my own operations. As my cousin Johnson once said, “bro, the blood of the Teh family runs true in you as well it seems…”

While the concept of money management has been pounded into my head since my adolescent days, the remaining set of rules were past on randomly during our lunch time conversations. When it happens, my dad would usually cite from his dad. Reflecting upon them, these rules seem to be a rather ancient and have been past down from one generation to the next. They must have been past down from beyond grand father’s generation it seems.

Over a recent issue which cropped up during my operations, I was quite agonized. The agony had nothing to do with emotions but from a supposedly unreasonable demand from a client. I was cracking my brains to think of a win win situation for both parties. I ended up deliberating over this matter with my parents tapping on their vast years of experience. Of course the tactic proposed by mum’s is as usual very ruthless, not something I will ever consider resorting to. I ended up formulating my own method to resolve this conflict amicably for both parties. However in the process of deliberation, I found out another legacy that runs within my blood.

“Son you, me and your grand father are the similar in this tendency” he said one day over lunch one day. “The need always to be fair to everyone and more often than not compromising materially for such the idealism.”

“The Cheks, the sub-ethnic race that old Mr Lee comes from do business by always attempting to gain an unfair in any negotiation is different from the style we Tehs do business”

“Your granddad always preach not to harm, but do not forget to defend your own interest. But the compromising nature of your granddad means more often than not, he losses some in the process. While he might not have been extremely rich in his social circles, he gained a very high standing among them and was very well respected.”

I asked him, if there was any way to break this legacy which is within our blood.

“Well, meditate… this too is karma” he replied pointing to the Buddhist altar situated in our living room.