Summary: Difficult Conversations


Conversation Part 1: Focus on what happened

  • start by talking from a keen observer’s perspective and then move on to exploring each other’s stories
  • Don’t assume they meant it: disentangle intent from impact
  • Focus on how we could rectify the error

Conversation Part 2: The feelings conversation

  • Talk about the feelings and the actual sensation that is going on within both people
  • Figure out how to manage each others’ feelings

Conversation Part 3: The identity conversation

  • Keep your balance. Understand and explain that the implication of the conversation in no way detracts from your self-image.
  • avoid having all or nothing identities, such identities are very fragile and prevents conducive acceptance of negative feedback

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