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- As a CEO, being in the trenches feels a lot like being punched in the face over and over again
- A lot of dysfunctions in teams boils down to not being clear about roles and responsibilities
- always talk about the task and not about the person
- The (blame of the screw up) Buck stops with the CEO whose role and responsibility includes being the ultimate decision maker
- It is the CEO’s job to bring up difficult conversations that are necessary
- performance issues boil down to two types motivational, perceived or ability
- motivation because feeling burned out
- perceived because role n responsibility not clear
- ability then not supposed to clear skillset mismatch