Insights from the week

From Connie (Edmodo)

• the key to consulting is to organize data into high level mutually exclusive buckets to allow easy defeating by decision makers

From Tim (Edmodo)

• Kano model

From Val (Totango)

• Company is concerned with increasing revenue and profitability. This will drive higher valuation during further exit

From Yip (ATT)

• Analytics from Facebook page comments and twitter hashtag
• need to balance customer support demand and cost of running department:
  • customer support hotline
  • Direct comments from influencers  which trigger negative sentiment to support staff
• Business analyst reads comments manually to get qualitative needs and understands business needs
• Data scientist explores data might not know the business needs
• business analyst have problems working with data scientist
• tools to help business analyst get directly at the insight instead of via data scientist
• build model to predict call support volume by category
• build model to quantify feature demand level needs
• correlation of weather and commodity prices